Terms and Conditions – Tucson Restoration Aider

Terms and Conditions in Our Water Restoration Company

Acceptance of Terms

By using https://tucsonwaterrestoration.com/ you agree to follow these Terms and Conditions. This agreement applies to all visitors and users. Tucson Restoration Aider may update these rules at any time without notice.

If you continue to use the website after we post changes, it means you accept the new version. If you do not agree with any part of these terms, you should stop using the site immediately. We suggest checking this page often to see if any updates have been made since your last visit.

Services

Tucson Restoration Aider provides water damage cleanup and property restoration. Our work begins with an on site assessment to find the source of damage. We use specialized tools to dry and clean your property.

Our services have limits based on the severity of the damage and building safety. Sometimes we use third party vendors for tasks like electrical work or plumbing. The availability of our team and equipment can vary depending on your specific project needs and location in Tucson, AZ. We do not promise to restore items that are damaged beyond repair.

Quotes, Billing, and Payment

We provide initial estimates based on what we see during the first inspection. The final invoice may change if we find hidden damage or if the project scope grows. We use change orders to document these updates. You may be asked to pay a deposit before work begins. We accept major credit cards and checks.

You must pay all balances by the due date on your invoice. If a payment is late, we may charge interest or fees. If you have a dispute about a bill, you must tell us in writing within ten days of the invoice date.

Insurance and Claims Assistance

We help you document the damage to your property. We take photos and keep moisture logs to support your claim. While we provide this paperwork, we do not work for your insurance company. The decision to approve a claim or pay for repairs belongs only to your insurer.

Tucson Restoration Aider does not guarantee that your insurance company will cover all costs. You are responsible for paying any part of the bill that the insurance company does not cover, including your deductible.

Scheduling, Access, and Site Conditions

You must give our team access to the property during agreed windows of time. It is your responsibility to provide working electricity and water for our equipment.

You must also get any needed permissions from landlords or HOAs. We may pause work if we find hazardous materials like asbestos or lead. For safety, please keep pets and minors away from the work area. If the site is unsafe or if we cannot enter, we may reschedule the work. We are not responsible for delays caused by restricted access.

Health and Safety

Our technicians follow IICRC standards for cleaning and restoration. We use personal protective equipment and build plastic containment walls to stop the spread of dust. We use negative air machines and EPA registered disinfectants to keep the environment safe.

All our work follows the local safety rules of Tucson, Arizona. We take these steps to protect both our workers and the people living in the home. You must follow all safety signs and verbal instructions while our equipment is running on your property.

Customer Responsibilities

You must remove jewelry, cash, and small valuables from the work area before we start. Please tell us about any known issues like weak floors or old leaks. It is very important that you follow our drying guidance.

Do not turn off our fans or dehumidifiers unless there is an emergency. Moving or stopping our equipment can cause mold to grow or wood to rot. You are responsible for any extra damage that happens because you did not follow these safety and drying instructions.

Warranties and Disclaimers

Tucson Restoration Aider provides a limited warranty on our workmanship for one year. This warranty does not cover preexisting damage or normal wear and tear. We are not responsible for hidden conditions we could not see during the initial inspection.

Our warranty does not apply to damage caused by acts of nature like new floods or storms. We do not warrant the work of third party contractors you hire directly. If you change or repair our work without telling us, the warranty will become void.

Limitation of Liability

Our total liability for any claim is limited to the amount you paid for that specific service. We are not responsible for indirect losses. This means we do not pay for lost wages, lost rent, or emotional distress.

We are not liable for any damage that was already there before we arrived. These limits apply to the fullest extent allowed by the law in Tucson, AZ. If a court finds that we cannot limit certain types of damages, the rest of this section will still apply to you.

Cancellations and Rescheduling

If you need to cancel or move an appointment, please tell us at least twenty four hours in advance. If you cancel at the last minute, we may charge a service fee. We handle emergency water extractions differently because they require fast action.

If we have already sent a crew and equipment to your home for an emergency, you may be billed for the travel and setup costs even if you cancel. We reserve the right to reschedule work due to bad weather or equipment failure.

Intellectual Property

All text, photos, and logos on https://tucsonwaterrestoration.com/ belong to Tucson Restoration Aider or our partners. This content is protected by copyright laws. You may not copy, share, or use our images or writing for your own business without our written permission.

Peter Kowal and Michael Gero have worked hard to build this brand since 2015. Using our name or content in a way that confuses customers is strictly prohibited. You may print a copy of these terms for your own personal records.

Privacy and Data

We respect your privacy and have a separate policy on our website. We collect information like your name and address to perform our services. We also take photos of the job site to document the damage and our progress.

These photos and reports are often shared with your insurance company to help with your claim. We do not sell your personal data to outside marketing companies. By using our services, you agree that we can use these records to complete the restoration and process billing.

Third Party Links and Tools

Our website might mention other businesses or provide links to outside resources. These are provided only for your convenience. Tucson Restoration Aider does not control those websites and is not responsible for their content. Using any third party tool or visiting an external link is your choice. We do not endorse the products or services found on other sites. You should read the terms and privacy rules of any other website you visit before you give them your information.

Changes to These Terms

Tucson Restoration Aider has the right to change these Terms and Conditions at any time. When we make updates, we will post the new version on this page. We do not have to send you a direct notice about changes.

It is your job to review this page to stay informed. Your continued use of https://tucsonwaterrestoration.com/ after we post updates means you agree to follow the new rules. The date of the last update will be noted if applicable.

Governing Law and Dispute Resolution

The laws of Tucson, Arizona will govern these terms. If a problem arises, we both agree to try to solve it through honest talk first. You must contact us and wait thirty days for a response before taking any formal action.

If we cannot reach an agreement, any legal hearings must take place in the courts located in Tucson, Arizona. This section helps us resolve issues fairly and quickly without unnecessary costs. Both parties agree to act in good faith during this process.

Contact

If you have questions about these terms, please send a letter to our office. You can reach us at 5151 E Broadway Blvd Suite 1600, Tucson, AZ 85711, United States. We will review your written inquiry and get back to you as soon as possible.

Please make sure to include your name and the details of your request so we can help you better. This is the official address for all legal notices and formal communication regarding these Terms and Conditions.

Severability and Entire Agreement

These Terms and Conditions are the full agreement between you and Tucson Restoration Aider regarding this website. If a court decides that one part of this agreement is not valid, that part will be removed.

The rest of the agreement will stay in effect and remain fully enforceable. This document replaces any older versions or verbal promises made about our website use. No change to this agreement is valid unless it is posted here or signed in writing by our authorized managers.

Force Majeure

Tucson Restoration Aider is not responsible for any delays or failures to perform our work caused by events we cannot control. This includes natural disasters, fires, strikes, or government orders.

We are also not liable for delays caused by widespread power outages or supply chain shortages. If an event like this happens, we will do our best to finish the work as soon as it is safe and possible to do so. We will keep you updated on our progress during these difficult times.

This page provides general information about our terms and is not intended to be legal advice.