What Is a Clue Report and How Does It Show Damage History?
Last updated October 23, 2026
The short answer
Who Creates and Uses Clue Reports
LexisNexis, a consumer reporting agency, compiles the information from data submitted by insurance companies. When a claim is filed, your insurer typically reports the details to the CLUE database. The report is then used by insurers to evaluate risk during the underwriting process. This evaluation influences the terms and cost of your policy. Prospective homebuyers can also request a report to check a property's history before making an offer.
What Information a Clue Report Contains
The report lists each claim associated with a property's address or a person's name. For each entry, you see the date of loss, the type of loss, and the amount paid by the insurer. Common loss types include water damage, fire, wind, hail, and theft. It does not include details about repairs done after a claim was settled or closed, nor does it describe the current condition of those repairs, which is why a professional inspection is still vital.
How Water Damage Appears on the Report
Water damage claims are clearly categorized, which can include plumbing leaks, appliance failures, or weather-related flooding. The report notes whether the claim was for interior water damage, roof leaks, or sewer backups. Even small, paid claims may appear. This record helps an insurer gauge the likelihood of future moisture problems in the home's structure.
- Plumbing supply line or drain failures
- Leaks from water heaters or washing machines
- Storm-related roof leaks and resulting interior damage
- Sewer or drain backup incidents
- Flooding from broken pipes or appliance overflows
- Claims for mold remediation linked to a water loss
How to Get a Copy of the Report
As a homeowner, you can request one copy per year from the official LexisNexis website at no cost. You will need to provide your name, address, and other identifying information. If you are buying a home, you can ask the seller to provide the property's CLUE report. Reviewing it gives you insight into past issues before finalizing a purchase.
The Impact on Insurance and Home Value
Multiple claims, especially for water, can make insurers hesitant to offer coverage or may lead to higher premiums. A clean report suggests a lower risk property. For sellers, a history of claims may require more disclosure and could affect the sale price. It is a key document in the financial and risk assessment of any real estate transaction.
- Insurers may view multiple water claims as a red flag
- Premiums can increase based on the frequency and severity of past claims
- Some insurers might decline to issue a new policy for a home with a significant claims history.
- A clean report can help secure better insurance terms
- Buyers may negotiate price based on repair history
- Full disclosure of past damage is often legally required
Water damage does not wait
Call (520) 286-8912 any time, day or night, and describe what happened.
Call Now (520) 286-8912Frequently asked questions
Can a CLUE report be wrong?
Yes, errors can occur, such as claims attributed to the wrong address or incorrect loss details. You have the right to dispute inaccuracies directly with LexisNexis. Correcting mistakes is important, as they can affect your ability to get insurance or sell your home.
Does filing a claim always go on the report?
Not always. If you call your insurer with a question but do not file a formal claim, it usually is not recorded. However, any claim where the insurer pays money, even a small amount, is typically reported and will appear on the CLUE history.
How does past water damage affect a home inspection?
A CLUE report alerts you to past issues, so you can ask a home inspector to look closely at those areas. They can check for signs of incomplete repairs or lingering moisture problems. This helps you understand the true condition beyond what the report states.
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